All deliveries are calculated on the total weight of your order and then sent in the most economical way that we can achieve, either via 24 hour Tracked Courier or 1st Class Royal Mail.
We aim to process all orders within 24-48 hours and orders placed before midday are usually shipped the same day. However please be aware that during busy periods such as in the run up to Christmas, some orders may take an extra day to process due to the increased volumes.
Our pricing structure is as follows and has been updated to take into consideration Courier rates and the Royal Mail price increases effective March 2016.
The current prices are:
Under 25g (typically a sachet of yeast) – £1.50
26g – 1kg – £3.40
1kg – 2kg – £5.50
2.0kg – 25kg – £6.10
Above 2kg our system will automatically revert to tracked courier, which at a cost of £6.10 up to 25kg, works out cheaper than higher weighted items sent via Royal Mail.
Orders over £65 are free delivery (excluding postcodes listed below, Highlands, Northern Ireland and large, bulky items or surcharged glass orders where we reserve the right to charge extra).
Delivery costs are calculated by total weight on your completed order and total postage prices are calculated and displayed in your shopping cart as you add products.
If you wish to collect your order: at Checkout select the “Collect from Warehouse” option against “Shipping”. You will receive an email confirming when your order will be ready for collection.
Please note: We currently only ship to UK, and are unable to deliver to PO Box numbers.
We have no minimum spend requirements and are quite happy to post small value items, but please bear in mind that it is much more economical for you and for us if you spend a minimum of £5 on goods wherever possible.
Some long or bulky items may weigh very little, but attract a higher delivery charge due to their size. For instance, an auto syphon is fairly light, but its length increases the cost of delivery.
All postcodes listed below are deemed by our primary courier to be non-standard delivery and as such may incur a higher rate. However, in some circumstances we may be able to ship orders weighing up to 5Kg via myHermes. In such circumstances, we will email you with a quote for delivery upon receipt of your order.
Due to the additional packaging requirements and subsequent cost of shipping glass we allow no more than two packs of glass products per order. However, you are welcome to place more than one order at a time, which will cover some of the extra cost.
Please note that our couriers do not provide insurance cover for glass, so delivery of glass items must be signed for in order for us to consider a refund for any breakages.
For our part, we take great care to pack items securely, and in fact experience very few breakages.
However, should you be unlucky enough to receive glass items that have been damaged in transit, please email photographs of the outer packaging and broken items within 3 days to: firstname.lastname@example.org.
Please note we are unable to ship glass products to the postcodes listed below due to packaging and cost restraints via Royal Mail.
IV 1-28, 30-32, 36-40, 41-49, 51, 52-54, 55-56, 63
KW 1-14, 15-17
PA 20, 21-38, 41-49, 60-78
PH 4-41, 42-44, 49.50